Director of Operations, Payments

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

Welcome to Fireblocks, the industry-leading digital asset infrastructure technology company responsible for 15% of all crypto transactions!

Here’s the bit about us:

Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. At Fireblocks, we enable businesses to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Our next-generation multi-layer technology protects Digital assets from cyber-attacks, internal collusion, and human error. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O.

As of January 2026, we serve over 2400 institutional customers, have secured the transfer of over $10 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised.

Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as weSecure. Simplify. Scale

Here’s the bit about the opportunity:

Fireblocks is seeking an experienced Operations Director to lead a strategic initiative related to our regulated payments infrastructure. This role will be responsible for building and managing operational systems that support the movement of funds and digital assets between our clients and their customers. The ideal candidate will bring financial operations expertise, regulatory understanding, and strong leadership capabilities to help establish and scale this new business unit.

Key Responsibilities

• Lead the establishment of operational infrastructure for a regulated payments business, including banking relationships, treasury operations, and financial processes
• Develop and implement operational workflows, policies, and procedures that ensure regulatory compliance and operational excellence
• Oversee day-to-day operations, including transaction processing, reconciliation, and reporting
• Manage financial performance, including P&L responsibility and budget oversight
• Work directly with state and federal regulators to ensure ongoing compliance with all applicable money transmission and financial services regulations
• Collaborate with product and engineering teams to translate business requirements into technical solutions
• Establish KPIs and reporting mechanisms to measure and optimize operational performance
• Develop risk management frameworks and controls appropriate for a regulated financial services business

Qualifications

• 5+ years of experience in financial operations, preferably in payments, money transmission, banking, or fintech
• Proven track record in building and scaling operational teams and systems in regulated financial environments
• Experience with treasury management, cash flow operations, and financial controls
• Understanding of money transmission licensing requirements and compliance frameworks
• Strong leadership skills with the ability to build and develop high-performing teams
• Excellent project management capabilities with experience launching new business lines or entities
• Strong communication skills and ability to represent the company professionally with regulators, partners, and clients
• Basic understanding of blockchain technology and digital assets (deep technical knowledge not required)
• Experience working in fast-paced, ambiguous environments where processes need to be created from the ground up

Preferred Qualifications

• Direct experience with money transmitter licensing and operations
• Background in payment processing, digital wallets, or similar financial services
• Experience at a high-growth fintech company or financial institution
• Knowledge of stablecoins and their use in payment applications
• MBA, CPA, or relevant financial/operational certifications