Principal, Business Operations - Pro

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.

The team

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

The opportunity

• Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities.

• Lead and deliver cross-functional projects that don’t fit neatly into a single team but are critical to Pro’s success.

• Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early.

• Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives.

• Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure — from early concept through initial execution.

• Contribute to high-impact materials (exec updates, all-hands, strategic memos) that provide clarity and visibility.

• Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through.

• Identify bottlenecks in how we operate and propose improvements that help the team scale more efficiently.

• Use business intelligence and data to support PMs and leadership across Pro, cutting through competing priorities and surface the best opportunities.

• Partner with Compliance and Legal teams to find ways to improve product experience.

What you bring

• 5–7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact.

• Strong project management skills — you can bring structure to ambiguity and drive initiatives from 0 → 1.

• Comfortable with data: you can interpret dashboards, KPIs, and financial/operational metrics to drive insight.

• Excellent communicator who can adapt across audiences — from execs to cross-functional ICs.

• Highly organized, detail-driven, and biased toward follow-through and execution.

• Self-starter who doesn’t wait for instructions — you create the roadmap when one doesn’t exist.

• Experience collaborating across product, engineering, compliance, legal, finance, and marketing.

• Belief in Kraken’s mission to accelerate financial freedom and inclusion through crypto.

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Our commitment

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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