Director, Product Operations

THE WORK:

We are seeking a Director, Product Operations to join our New York office and serve as a cornerstone of our global leadership team. This is a high-impact opportunity to join an exceptionally innovative company that is redefining the movement of value worldwide.

Reporting to the Senior Director of Product Operations, you will lead the charge in building a scalable, 24/7 operating model that bridges the gap between complex financial products and seamless operational delivery. You will optimize processes, while contributing to a "systems-thinking" framework required to automate our global working stack. As a leader, you will partner with key team members in Trading, Risk, Treasury and Engineering to ensure operational execution.

WHAT YOU’LL DO:

• Collaborate with Trading, Operations and Treasury teams, as well as external customers, to ensure timely settlement of crypto and fiat funds across all products.
• Responsible for building programs and strategies that identify and resolve discrepancies promptly, while liaising with internal partners, counterparties and other relevant teams
• Experience with exchange and bank connectivity to support build of data integration into core operational processes
• Partner across teams to transform reconciliation processes to an automated state across a suite of products
• Understand risks and requirements for different asset types, including cryptocurrencies, to ensure quick responses to market activity and exceptions.
• Become an expert in finance operational flows by working with key collaborators to detail existing processes.
• Support a globally distributed customer base for our 24x7 product offerings, including customer activity on weekends and holidays.

• 10+ years of trading operations, middle office or trade support roles, with at least 3–5 years in a leadership capacity
• High attention to detail with the ability to problem solve and remain organized in a dynamic environment
• Broad understanding of markets and instruments (OTC, crypto, derivatives) as well as data capture and reconciliation principles
• High proficiency in Google and Microsoft office applications, including Excel and VBA
• Experience with SQL and writing queries for daily operations is a plus

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WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

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Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

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